This results in unhappy users because of feature overlap and none interoperability between both communication tools. This turns out to be a real problem as most companies just turn on Microsoft Teams without properly planning their journey from Skype for Business to Microsoft Teams. The Adoption of Microsoft Teams is usually growing organically as more and more people want to participate into the Microsoft Teams pilot.
Microsoft Teams Trials and Pilots usually start within a specific business unit inside an Organization, they focus on the collaboration part of Microsoft Teams but forget about the communications aspects of the Microsoft Communication tools. Microsoft is actively pursuing all organizations to start using Microsoft Teams and preferably Upgrade from Skype for Business to Microsoft Teams. Microsoft Teams is the successor of Skype for Business and is clearly the future for Microsoft Communication and Collaboration Technologies.
Those Organizations are already using Skype for Business (mainly On-Premises for their Enterprise Voice solution) and have started trials or pilots for Microsoft Teams. Lately I have been approached by a fair number of customers (both small as well as large Organizations) complaining about not so obvious and very confusing behavior between Skype for Business and Microsoft Teams.
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